Shipping and Payments
Delivery methods:
We do our best to have orders delivered to our customers within a reasonable time. But we’re not on Amazon here! Land shipments are entrusted to the courier GLS or Poste Italiane (Venice – Isole Minori – Livigno – Campione d’Italia) for the national territory. Generally orders are processed within 1/2 working days from receipt of payment. Shipping costs include handling costs for the packaging and the cost of transport. The management and packaging costs are fixed, while the cost of transport varies according to the weight of the goods and the locations excluded (Venice Center, smaller islands, Campione d ‘Italia, Livigno.) It is not possible to group 2 or more orders processed. separately. We recommend that you group your items in one order. The package travels insured up to a value of € 120 excluding (minor islands, Venice, Levigno, Campione d’Italia and all foreign countries). We remind you to monitor the e-mail address with which you sent the order, because we will use that to send the courier’s tracking number to be able to track the shipment. Products containing alcohol cannot be shipped abroad.
Shipping costs Italy :
FREE from € 5 0 of expenditure
€ 2.99 from € 30.01 spend up to € 4 9.99
€ 5.99 up to € 30 expense
Spending amounts are net of discounts or coupons. For orders over 3kg , additional charges are applied € 3.90 always, even for orders over € 50 spent. For residents in disadvantaged areas: (smaller islands and Venice) the cost is € 5.99 . For residents in Livigno € 7.9 .
Shipping costs Europe (Austria, Belgium, Bulgaria, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia, Spain , Sweden, Hungary.)
FREE from 120 € of expenditure
€ 6.99 from € 6 0.01 spend up to € 11 9.99
15 € up to 6 0 € of expense
Delivery time :
The goods entrusted to the courier are usually delivered in 1/2 working days. The courier will carry out 2 passes, in the event that the recipient is also absent at the second passage, the goods will be placed in storage for 12 working days at the courier’s office. The goods in stock can be collected in the local warehouse, always free of charge. After 12 days of storage, the goods are returned to the sender. In this case, Sbarba will charge you the total transport cost of € 10.90. The recipient can choose whether he wants the shipment to be re-delivered with another 2 delivery attempts. Also in this case you will be charged an additional € 10.90. The same goes for the “disadvantaged” places but in this case the amounts will be charged related to your location.
Collection at our office :
collection at our office is always free, but must be agreed in advance. No deliveries are made on Saturdays and Sundays. To take advantage of this free possibility, however, it is mandatory to make specific agreements by e-mail info@sbarba.it. It will therefore not be possible to collect goods at our office if this has not been paid in advance.
Payments:
payments can be made through credit card, PayPal, Amazon Pay and bank transfer in advance. For payments by credit card (Visa, Mastercard, American Express, Maestro), Sarbara relies on the PayPal system. Once the payment by credit card or Paypal has been selected, the system will connect the user with the payment page through an encrypted channel to ensure maximum security and your privacy.
By bank transfer :
With this payment method, the customer sends the order request directly to barba.it – and this request is confirmed by e-mail to the address entered by the customer. The customer is required to send a copy of the bank transfer by e-mail info@sbarba.it within 48 hours of order confirmation; if the notification of payment by transmission of the bank transfer details will not be communicated within this limit, the order will be canceled. In the event that it is not possible to send us a copy of the accountant, please send us CRO, Name of the BANK and branch, Date and Time of the transfer, Account holder from which it was made. Below are the references to make the payment by bank transfer to:
Bruno Ieppariello
IBAN: IT44P0503401753000000044007
Customers are invited upon receipt of the order by the courier in charge, in case of obvious external signs on the package such as: damage, crushing, wet, opening or any other signal that could compromise the integrity of the content, to withdraw it only and exclusively with the “Acceptance with Reserve” clause.
Only with this procedure will it subsequently be possible for us to make a claim against the Courier. Thus allowing the customer to be able to regularly receive the relative economic reimbursement. We remind you that the goods are insured up to a maximum limit of € 120. Furthermore, the customer is required to send us photos of the conditions in which he found the package and of any damage to the following email address info@sbarba.it
Right of Withdrawal / Returns / Wrong Items / Damaged Items
– Have you changed your mind about an item you have purchased? You can return the product under the following conditions:
1) Communicate your intention to return the goods within 14 days from the delivery date
2) The product must not be used and returned in its original packaging. The return shipment to our warehouses is at your expense. The refund of the returned products will be made within 14 days from the date of receipt at our office. The products will be checked to verify that the necessary requirements have been met and if there is a decrease in the value of the returned products (for example for missing goods or parts, even partially, or transport damage during the return), you will receive a e-mail in which the amount deducted by way of reduction of the refund will be communicated. The shipping costs incurred by shaving will not be returned, even if the shipment of the order is free! The expenses deducted from the amount returned are equal to € 7 for Italy; € 15 for disadvantaged locations or smaller islands; € 15 for foreign countries.
– If the items purchased do not coincide with those delivered, notify Customer Service immediately by writing an email to info@sbarba.it within 14 days from the delivery date. The returned product must not be opened / used and returned in its original packaging. The return shipment to our warehouses is at the expense of barba.it
– If the items purchased are damaged or defective, notify Customer Service immediately by writing an email to info@sbarba.it within 14 days from the delivery date. The return shipment to our warehouses is at the expense of barba.it
Warranty
The products sold are guaranteed, for one or two years from the date of purchase, directly by the manufacturer. This service is provided directly by the manufacturers of the goods sold, through their own service centers.
Thanks for collaboration.
